Privacy & Cookies

Visiting our website with your personal browser settings configured to accept cookies implies to us that you are in consent to our use of cookies as described below.

 

BWWC Ltd: Privacy and Cookie Policy

Privacy Policy

We have a legal obligation under Data Protection legislation to ensure that all information held and processed about you complies with the principles of the legislation.

We also have responsibilities under the EU Privacy and Communications Directive to ensure you understand how our website works regarding cookies, online privacy and your browsing experience.

This Privacy and Cookie Policy details how we ensure information about you is kept secure and confidential and how we use cookies on our site.

Please read this policy carefully as once you use this site and/or any of our services or products you will be regarded as having accepted this policy. In particular, it means that you consent to cookies being used, as described below. By choosing to use the website, you are consenting to the use of cookies for these purposes.

If you do not accept this Privacy and Cookie Policy please do not use this site.

Data Protection Legislation:

The General Data Protection Regulation (GDPR), effective 25 May 2018, puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us.

If we are requested to provide any information to assist with law enforcement enquiries, we will do so.

Data Controller

BWWC Ltd (company number 06257696) is the data controller. The BWWC.co.uk and grantarmshotel.com websites (‘The sites’) are operated by BWWC Ltd, registered office 25 The Square, Grantown-On-Spey, PH26 3HF (BWWC).

To make enquiries or exercise any of your rights as set out in this Privacy Policy, please contact info@grantarmshotel.com.

If we are requested to provide any information to assist with law enforcement enquiries, we will do so.

The information we hold:

The information we gather online about individuals is limited to name and email address. If you wish to email us via the ‘Contact Us’ button, we will ask for additional information including your telephone number. You should not include any personal information in these emails.

To manage your stay at the Grant Arms Hotel, we will collect personal information such as your home address, payment details and any special dietary requirements. If you provide us with information about your health we will also record this.

We will only use this for the purpose specified when you gave us your information and it will not be passed to any third party, other than to fulfil your request where relevant.

If you sign-in to our free Wi-Fi network, we will not be able track any online activity you conduct whilst on the network e.g. we cannot see any of the websites you visit and neither will we have access to any personal information you give to those websites.

If you would like to feedback any information about your stay at the Grant Arms Hotel, we will publish your name if we show your views on our website.

Lawful Basis

Under the GDPR we can only process your personal information if there is a lawful basis for us to do so. We use either contract, consent or legitimate interests bases as follows:

 To process your BWWC or Grant Arms Hotel booking we process your information to perform the contract.

 If you provide any information about dietary requirements or health issues relevant to your stay, you are giving your consent for us to process it for that purpose.

 To send you our regular copy of our newsletter, The Watcher, we have your consent. Each email gives you the opportunity to withdraw your consent (unsubscribe) from receiving the email.

 To send emails regarding offers for the Grant Arms Hotel, we have your consent.

 

We will not pass your personal information to anyone outside of BWWC Ltd unless you have asked us to or if we are required to do so by any legal order.

We will retain your personal information for record keeping purposes but will ensure that it is not kept longer than is necessary. Some records may be retained indefinitely where we have a legitimate reason to do so such as for financial auditing.

No information about you is processed outside of the EU.

We do not use any automated decision-making processes.

There is no statutory or contractual obligation on you to supply any personal data to us.

Cookie Policy

About Cookies

Cookies are small text files that are placed on your computer (or other device you use to access the internet) by the websites that you visit, or companies that advertise on them. We use the term ‘cookie’ to refer to cookies and other types of file (including pixel tags), all of which are slightly different, but do a similar function.

There are many different types of cookies, which differ in terms of how intrusive they are to your browsing experience. You can learn about cookies and how to control them at www.aboutcookies.org. The main types are:

 Strictly necessary cookies – These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like returning search results, cannot be provided. These are usually placed by the website you are visiting (first party cookies) and will expire when you leave that website (session cookies).

 Performance Cookies – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error pages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. These will mainly be first party cookies but could be set by third party websites. They may be session cookies or ‘persistent cookies’ that stay on your computer after your browsing session has finished.

 Functionality Cookies – These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local content by storing a cookie in the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. They may be session cookies but will mainly be persistent cookies. Again, they could be set by first or third parties.

 Targeting or Advertising Cookies – These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. This type of cookie will normally be set by third parties and will almost always be persistent. They will track you as you browse the internet.

BWWC Use of Cookies

BWWC respects the privacy of customers using its Sites. The Sites are designed to provide information about our services. We monitor usage of the site by tracking your IP Address and automatically recording your activity around the site on the Web Server. BWWC may share aggregated activity information with advertisers, business partners, sponsors and other third parties (For example: we may disclose how frequently the average user visits the site). However, (unless otherwise required by law) we will not identify or disclose personal information about you.

The BWWC.co.uk site uses cookies for the following reasons:

  1. We may use performance cookies to help us analyse the way our customers use the site, including information about your computer, your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to reaching our site. We use Google Analytics for this purpose. This also helps us measure the effectiveness of our site features, offerings, advertisements, and e-mail communications (by determining which e-mails you open and act upon).
  2. We send out regular information by email including our regular newsletter “The Watcher”. These emails will contain a tracking cookie which allows us to identify whether the email has been opened. This does not include any personal information about you.

If you do not wish to receive cookies then you can disable these within your browser (this will not normally apply to pixel tags and the other file types). The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies (including those from specific websites), how to have the browser notify you when you receive a new cookie, or how to disable non-essential types of cookies. However, this may mean that not all of the functions of the website will be available to you.

Other sites

This Privacy and Cookie Policy applies to the Sites only. We do not exercise control over third party sites displayed when you have clicked through from the Sites. These third-party sites may place their own cookies or other files on your computer, collect data or collect personal information from you.

You have the right to opt-out of the use of cookies. You will need to do this at browser level, or not use our website. If you disable cookies at browser level, some functions of the site will not work correctly.

Telephone calls

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.

Last updated:1st May 2018

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